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Dallas Harley-Davidson®, Garland News

Dallas Harley-Davidson Reviews - What Real Customers Say in 2021

What's the atmosphere like at Dallas Harley-Davidson®? Do we offer a good shopping experience? We check our own feedback regularly because your opinion matters. If a customer has a problem we go out of our way to fix it, not because we don't want to lose a star, but because we care. If you want to read more or see these reviews where they were originally posted, we've included links. We posted quotes as written without altering for spelling or grammar so we could be sure we were conveying the writer's intent.


“I love going to the Harley-Davidson store because once you go in you're greeted and they make you feel welcome and they are a 100% attentive to your needs. They make sure you are satisfied with your purchase. The staff is very friendly and knowledgeable of each product in the store.” - LC on Google 

“I highly recommend Dallas Harley Davidson! 5 Stars! Absolutely everyone was friendly from the moment we walked in the door. DOUG was our sales person. Amazing personality! He is extremely knowledgeable and never pushy. We debated on two bikes and regardless of price he wanted us to go with what we wanted. Finance department (JOSH) handled everything quickly and the process went smoothly! We can not wait until our bike is delivered to OHIO! Great job Dallas Harley Davidson!” – Amy Elizabeth on Facebook

“Absolutely love the Harley shop!! Super clean, awesome music, surrounded by beautiful bikes, and helpful and very friendly, people who work there!” - Kelly Buckner on Facebook

Christal went out of her way to help me with a helmet purchase while helping two other customers. Made several trips to back till I was satisfied with helmet size and style. Watched her sell 2 helmets in less than 20 minutes. Outstanding. Will look for her my next trip to your business.” – Freddie Chambers on Google

“I would like to acknowledge Nicole for an outstanding job!!! I came in looking for a specific size of jeans and asked if it was possible to order. Nicole and 2 other team members were talking and she said sure and began to call other dealerships to see if they had the size in stock. After several calls, she found 1 pair at 2 different dealerships and place the order at both. Once we were downstairs to pay out, Nicole looked around and everyone was busy so she completed the payment process. It was then I found out she worked in a different department than motor cloths. It is so refreshing to see someone willing to help a customer in anyway they can. Thank you so much for all your help Nicole!!!” – Mike Christenson on Google 

“Me Encanto espectacular y buena atención del personal . Gracias!” Jesus Salazar on Facebook

“I recently was searching for a particular riding boot that has been very hard to find. I live in AZ and was suggested to call the Harley Shops in TX. When I called the store Crystal in clothing was very helpful and took my number. Later she called me back and said she found my size. She was so kind to offer sending me a photo just to make sure they were the right ones. Then she made the arrangements for me to purchase them and get them in the mail the next day. A BIG THAN YOU. To Crystal for being so extra kind in taking the extra time to help me.” – Jacquetta Roberts on Google


"I was very impressed with the customer service I got from the Harley family especially my salesman Doug. He was very honest with me when I told him it was my first motorcycle. He wasnt trying to make just another sale he was actually showing me what would be a best fit for me. Very cool dude! Im glad he was the one helping me out but like I said everyone was amazing there. I love my Harley and I cant wait to come back!" – Chris Cifuentes on Google

“Dallas Harley-Davidson has a fantastic display of new and used rides. They are beautiful displays of quality and dependability. This is the place to go if you are shopping around. If you are really interested in a dependable, exciting ride then ask for Mary. She will go the extra mile to find you the perfect match and walk you through the entire purchase. process. You will be treated with the greatest respect and courtesy. Be sure to ask for Mary” Sue Walker Beaty on Facebook

“I would recommend anybody looking to buy a Harley go to Dallas Harley-Davidson ask for Mary she is awesome she will make sure you leave there with the back of your dreams and she will work her butt off to get the payments where you want them. She sold my brother his first Harley less than 30 days before I bought mine.” – Chris Strawn on Google

“Great customer service at the dealership. When I was looking at my bike very informative and after I bought the bike when I called him he had no problem delivering it to my house the same day! Great experience!!!!!!" Thanks Angel!” – Charles Smallwood on Google 

“The ole lady and I walked in mainly looking around and maybe buy a Tshirt , kinda what we do when we hit a harley shop we haven’t been in before. I walked around a couple times waiting to be mobbed by sales, pretty much the norm, and to my surprise the staff went about their business and left me to mine, which I thought was awesome. I’ve been shopping around for a roadking for awhile( I want a kind of specific bike, probably gonna be a build-up but I like to look anyway) I hovered near one and Marcos came over and we talked. The bike didn’t really grab me so we just talked for awhile. Marcos was an awesome guy , knowledgeable and professional, but let me have my space too. Afterwards and kind of on the way out he showed me a 91 heritage out in the lot that was a beautiful bike, been kind of looking around for one for the wife, and we looked at it for awhile, I like to sleep things over before I buy so I passed for now and we headed home. On the way I couldn’t shake that bike and Marcos had presented it so well I just couldn’t help it. Told Jo I was gonna buy it and called Marco and asked him to make me an offer ish. We went through the horse trading process and Marcos was there for me the whole time. Next day I came up after we had come to sort of terms and test drove , Eddie was awesome to test ride with and took the girl out for a spin. Found a couple things and went back and we made the deal. Ended up Marcos, Jeff and the whole team had to stay after closing to help make it all happen and the bike ( although I’m still waiting on a couple things to get done with it) was mine. I travel the continental US and Puerto Rico for work and This was one of if not the best experiences I’ve had getting another bike. Thanks for all the personal attention given to me and the wife making this happen. Can’t wait to get it here to the house and Fire 2 Feathers up for a ride. Thanks again folks.” – Lord Ram on Google 

“I had a great experience at this dealership and they way they do business. This is my very first Harley and the whole buying process was overwhelming at times. Marcos help me through the process and it went very smooth. He made me feel like I was important throughout the whole process. This dealership went the extra mile to help me get the Road Glide that I wanted and that's a sign of great customer service and Management. Attitude is everything, and Marcos's positive attitude went a long way in providing me excellent customer service.” – Gregg Moore on Google

"I was looking at a 2006 Harley Davidson Electric Glide on line that was located in Allen, TX. After I had inserted my information, a short time later, I received a call from Angel Alba who is a salesman associated with Dallas Harley Davidson. I was informed that he would have the bike transferred to his store and an appointment was set for a Saturday morning to meet and look at the bike. Angel went out of his way with have the bike brought over and the bike in general was just as it had been displayed in the pictures on line. I want to thank Angel for all that he did and if the time comes that i want to purchase another Harley, I hope that he is still there and he defiantly has my business. " – Jon Knudsen on Google

If you're in the market for a new Harley® or searching used Harleys® for sale near Dallas, our inventory is available online. Click here for Harley® bikes in Garland Texas or search our pre-owned inventory.


Last Christmas I received a huge gift card. In January I ordered a set of Yaffe bars from the shop. My estimated wait went from a few days to end of the month to next month to April. AJ took care of me through all this. He switched vendors, and calls and did everything he could to make sure I got what I wanted. Best of all he did what he said he would do, every time. I appreciate all his efforts and I finally have my bars. Nice to have good people at my dealership. Thanks AJ" – Kevin Rose on Google

“Stopped in for parts talked to the service department regarding oil change primary change transmission fluid change parts needed, got the info I needed to get the part that I needed in and out quick and easy." – Ronnie J Waller on Facebook

“Road in from Charleston SC and was in need of some tires and rear break pads. Had me ready to go in a couple hours. Also found a warranty issue and fixed that the next day. Took care to do things right and not rush through. Tires were a life saver as I got into some severe weather. Broken GPS screen and some audio issues were all that were broken. I might be seeing you all again on the way back through.” Marc JD on Birdeye

“Service is timely, effecient, with reasonable time for service given their volume. Outstanding individuals to note are Tom, Brendan and Ricardo in transportation. Everyone at this facility has been helpful and courteous.” – P Snyder on Google

“Best Harley-Davidson dealer I’ve ever been to! If you don’t get your bike serviced here, you should be!” – Matthew Kamuyu on Facebook

“Talked with the shop about a problem I had getting 3 T-25 bolts out of the derby cover. They gave me some ideas and said if I can't get it out bring it up and a tech would help me out. I got 2 out, but could not get the 3rd. I took it up and in 20 minutes they told me it was done. I asked how much and they said don't worry about it. Thanks for helping me out!" – Terry5n Crawford on Google


Over and over customer reviews emphasize staff is friendly and helpful. They appreciate sales staff that's knowledgeable and never pushy. They praise brand ambassadors who really listen, then help them find the perfect product for their needs. Over and over they use the phrase "went out of their way," to describe how employees work.

When you read customer reviews you'll realize our team is just that, a team. If that's something you want to be a part of, check out our careers page for more information and available positions.